We handle orders within 1–3 business days, and transit typically takes 2–12 business days, depending on your location. The estimated total delivery time is between 3 and 15 business days. Once your order ships, you’ll receive detailed tracking information so you can follow its journey every step of the way

To initiate a return, please contact our customer service by email at info@ouraflorida.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.

As we aim to process orders as fast as possible, you must request any changes or cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.

Yes, our pieces are designed with modern, true-to-size fits. We recommend checking our size charts on each product page for exact measurements. If you prefer a more relaxed or fitted look, you can easily adjust by one size up or down.

We accept all major credit cards, PayPal, and other secure checkout options. However you prefer to pay, you can shop confidently knowing your details are protected.

Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use our Track your order page.